Delivery Information

FREE Delivery on all orders over £150

We offer free delivery on all orders over £150 (ex VAT) and £6.95 (ex VAT) is added to orders under £150 (ex VAT) for mainland UK.

FREE Click & Collect Service

We offer a click and collect service. Please select store collection as your delivery option at the checkout. We will be in touch as soon as your order is ready to collect via phone or email.

Items without customisation

For items without personalisation, orders will take between 3-5 working days to be delivered.

Customised items

Standard Delivery - Orders will take between 7-10 working days to be delivered. (Subject to artwork approval)

If you have any questions about your order, please call our customer service team on 0121 517 1582 or email

Returns Information

Any items that have being customised cannot be refunded or exchanged unless faulty. Please also insure you have checked sizing information before ordering, as sizes can differ.

Products which haven’t being customised can be returned. Please return to us within 14 days of receipt. We will not accept returns after the 14days unless faulty. You are responsible for returning your item/s and covering any postage costs. Please always obtain proof of postage.

Please return goods to Echo Workwear and Embroidery 11, Lodgefield Road, Halesowen, B62 8AR. Please also email and explain your reason for return.

Items are to be unworn, unaltered, unwashed and in a resalable condition. No embroidery, print or customised

Once we receive goods, they will be checked over and processed. Refund can take up to 7-10 working days.